Non-Emergency Transportation

WellSense provides rides to Medicaid-covered medical appointments for our New Hampshire Medicaid members through our non-emergency transportation program.

  • To request transportation for a member’s eligible medical visit, call 844-909-7433 at least 48 hours before the appointment.
    • Have the member’s WellSense Member ID number, phone number, address and appointment information available when you call. A Customer Service Representative from our transportation partner, CTS, will help you arrange a ride.
  • If the member is mobility impaired, our NEMT vendor can make special accommodations for the member. To inform our vendor of the member’s needs:
    • Please complete and submit this mobility form.
    • Any healthcare professional working with the member can complete the form, including a health plan care manager or nursing facility staff. The form is valid indefinitely and can be modified at any time by submitting a new form.