Getting started

1.  Make a payment

• New applicants: You can make your first payment or set up autopay using your enrollment login.
• Current members : Online payments can be made in the WellSense member portal. Create your account or log in now.

2.  Register for the WellSense member portal

The member portal is where you can find your benefit information, pay your plan's premium, and log details about your doctor’s appointments. To create an account once your membership is active, you’ll need the Member ID number that’s on your member ID card.

3.  Schedule your free wellness visits

If you haven’t already, now is a great time to make an appointment with your primary care provider (PCP) to get your free yearly checkup. Having a yearly exam with your PCP is an important step to getting the most out of your healthcare. During this exam, your doctor will check your overall health, recommend tests if any are needed, and address any health concerns you may have. If you don’t know who your PCP is, you can find their information in your member portal or by calling us at 855-833-8122 (TTY: 711).

Click here to search for an in-network provider near you. 

4.  Learn about your pharmacy benefit

Your pharmacy benefit includes coverage for thousands of medications. See if your medications are on the list and find out what they cost. If you take maintenance medications, you may be able to have them mailed to your home as part of our mail order pharmacy program.

5.  Understand your costs

Health insurance helps you pay for part of your medical bills and provides free preventive care, like annual checkups. It is important that the services you receive are covered by us. A covered service means that we would pay for part of that service but not necessarily all. To see which services we cover, check your benefit documents which will also tell you what share of the total expense you can expect to pay. The actual cost of a service may vary depending on what doctor or hospital you use. 

7.  Complete your health survey

Once your membership is active, you'll be able to take the health survey. Your answers help us to provide you with personalized support if you need it. After we review your responses, we may follow-up to offer you free programs that can help improve your health.