Contact Information for WellSense Members and Prospective Members

A one-stop resource for Member contact information.

Please be advised that due to COVID-19 (novel coronavirus) and as a public health measure, we are not able to support walk-in member inquiries at this time. We apologize for the inconvenience. Please contact Member Services if you need assistance.

Plan Type Contact Information
MassHealth   Member Services
Monday-Friday 8 a.m. to 6 p.m. Closed Thursdays from 2:30 p.m. to 3:30 p.m.
1-888-566-0010 (English and other languages)
1-888-566-0012 (Spanish) 
711 (TTY)

MemberQuestions@bmchp.org
Nurse Advice Line (24/7): 1-800-973-6273 
Mental Health/Substance Abuse Line (24/7):   1-888-217-3501
Vision Services Plan (VSP):  1-800-877-7195
711 (TTY)
MassHealth Customer Service:
Monday-Friday 8 a.m. to 5 p.m.
1-800-841-2900
1-800-497-4648 (TTY)
Connector Care / Qualified Health Plan Monday-Friday 8 a.m. to 6 p.m. Closed Thursdays from 2:30 p.m. to 3:30 p.m.    1-855-833-8120 
711 (TTY) MemberQuestions@bmchp.org  
Nurse Advice Line (24/7) 1-866-763-4695
Mental Health/Substance Abuse Line (24/7): 1-877-957-5600
Vision Services Plan (VSP) 1-800-877-7195
711 (TTY)
Massachusetts Health Connector Customer Service
Monday-Friday 8 a.m. to 6 p.m.
1-877-MA-ENROLL
1-877-623-7773 (TTY)
Senior Care Options Member Services 8 a.m. to 8 p.m. Monday through Friday
8 a.m. to 8 p.m. seven (7) days a week from Oct 1 - March 31
1-855-833-8125 (TTY 711)    
Senior Care Options Sales Specialist 1-855-833-8124 (TTY 711) becoming a member  
Calls to these number are free. Interpreter services and alternate format materials are available upon request. Member Services also has free language interpreter services available for non-English speakers.
Medicare Advantage Member Services April 1 through Sept 30: 8 a.m. to 8 p.m. Monday through Friday
Oct 1 through March 31: 8 a.m. to 8 p.m. seven days a week
1-855 833-8128 (TTY 711)
Medicare Sales Specialists  April 1 through September 30: 8 a.m. to 8 p.m. Monday through Friday
October 1 through March 31: 8 a.m. to 8 p.m. seven days a week
1-800 967-4497 (TTY 711)
New Hampshire Medicaid and Granite Advantage   Member Services Benefit or Pharmacy Questions Monday-Wednesday, 8 a.m. to 8 p.m., Thursday-Friday, 8 a.m. to 6 p.m. 1-877-957-1300 (711) Select option 1   NHmembers@wellsense.org
Nurse Advice Line 24 hours a day, 7 days a week  1-866-763-4829
Behavorial Health/Substance Use Line 24 hours a day, 7 days a week  1-855-834-5655 1-866-727-9441 (TTY/TDD)
New Hampshire Rapid Response Access Point - If you or someone you care about is experiencing a mental health and/or substance use crisis, you can call, text, or chat via their website and speak to trained clinical staff. 24 hours a day, 7 days a week  1-833-710-6477 (Call or Text)   H988.com
Questions about ordering maintenance medications, call Cornerstone Solutions Mail Order Pharmacy. Find a participating Retail-90 pharmacy and call them to find out your next steps.   1-844-319-7588
Transportation to a scheduled appointment 24 hours a day, 7 days a week  1-844-909-7433
Vision Services Plan (VSP) Monday-Friday, 8 a.m. to 9 p.m., Saturday 10 a.m. to 8 p.m. 1-800-877-7195 1-800-428-4833 (TTY/TDD)
WW® Reimbursement  
Download and complete this form for GetFit! reimbursements or this form for WW® reimbursements.
1-877-957-1300 (711) Select option 1  
 Questions about how to become a member 1-877-492-6965  NHmembers@wellsense.org
Questions about qualifying for and enrolling in Medicaid   Call New Hampshire Medicaid Customer Service Center 1-844-275-3447
Questions about how to enroll in a plan   Call NH Easy 1-888-901-4999 1-800-735-2964 (TTY/TDD)

Our mailing addresses:
For MassHealth, ConnectorCare, Qualified Health Plans and Senior Care Options
WellSense Health Plan
529 Main Street
Suite 500
Charlestown, MA 02129

For New Hampshire Medicaid, Granite Advantage and Medicare Advantage
WellSense Health Plan
1155 Elm Street, 5th Floor
Manchester, NH 03101

Do you have questions about becoming a member?

Individuals: Call 800-792-4355 or email HelpMeApply@bmchp.org
Employers: Plan Information or email DirectSales@bmchp.org.

Members, Providers, Employees, Contractors, and Subcontractors

To ask about or report fraud and abuse: Call 888-411-4959. Individuals may call the WellSense hotline to anonymously report any privacy breaches or concerns about the use and disclosure of a member's protected health information. This hotline is operated by an outside vendor, which uses a toll-free, non-traceable number. The hotline is available 24 hours a day, 7 days a week.

Please Note: E-mail may not be encrypted and may be accessed and viewed by other Internet users without your knowledge while in transit to us. For secure communication, please register or login to the member portal or provider portal.