Contact us

 Member Service

MassHealth

888-566-0010 (TTY: 711)
Spanish: 888-566-0012 
MemberQuestions@wellsense.org

Mon-Fri: 8am-6pm
(closed Thurs from 2:30-3:30pm)

Massachusetts Clarity plans

855-833-8120 (TTY: 711)
MemberQuestions@wellsense.org

Mon-Fri: 8am-6pm
(closed Thurs from 2:30-3:30pm)

Senior Care Options

855-833-8125 (TTY: 711)
MemberQuestions@wellsense.org

April 1 - Sept 30: Mon-Fri: 8am-8pm
Oct 1 - Mar 31: Mon-Sun: 8am-8pm

New Hampshire Clarity plans

855-833-8122 (TTY: 711)

NHmembers@wellsense.org

Mon-Fri: 8am - 6pm

New Hampshire Medicaid

877-957-1300, Option 1 (TTY: 711)
NHmembers@wellsense.org

Mon–Wed: 8am–8pm 
Thu–Fri: 8am–6pm

New Hampshire Medicare Advantage

855-833-8128 (TTY: 711)

April 1 - Sept 30: Mon-Fri: 8am-8pm
Oct 1 - Mar 31: Mon-Sun: 8am-8pm

To enroll in a WellSense plan

Questions about becoming a member? To learn more about enrolling in one of our plans, contact a Sales Specialist.

Massachusetts Clarity plans

Individuals: 800-792-4355 

Employers: DirectSales@wellsense.org 

New Hampshire Clarity plans
866-614-8531
New Hampshire Medicare Advantage plans
800-967-4497 (TTY: 711)

More help

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Customer service hotlines
  • MassHealth Customer Service: 800-841-2900 (TTY: 800-497-4648)
  • Massachusetts Health Connector Customer Service: 877-623-6765 (TTY: 711)
  • NH Medicaid Customer Service center: 844-275-3447
  • NH Easy: 800-735-2964
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Provider support

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Nurse advice line (24/7)

MassHealth: 800-973-6273 
Clarity plans in Massachusetts: 866-763-4695
Senior Care Options: 844-971-1485 
NH Medicaid: 866-763-4829
NH Medicare Advantage: 844-971-1486 (TTY: 711)
Clarity plans in New Hampshire: 855-537-3463

 

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Mental health/substance use hotline (24/7)

MassHealth: 888-217-3501
Clarity plans in Massachusetts: 877-957-5600
NH Medicaid: 855-834-5655 (TTY: 866-727-9441)
Clarity plans in New Hampshire: 855-834-5655 (TTY: 866-727-9441)
NH Medicare Advantage: 855-834-5655 (TTY: 866-727-9441)

 

 

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Mail order pharmacy

Cornerstone Solutions Mail Order Pharmacy:
844-319-7588

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Vision Services Plan (VSP)

855-836-9216 (TTY: 711)

 

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Transportation services
For NH Medicaid members:
844-909-7433 (24/7)

Our offices

To reach us by mail, use the addresses below based on your plan location. Please note that our offices can be visited by appointment only. To make an appointment, please contact Member Service.

Massachusetts

100 City Square
Suite 200
Charlestown, MA 02129

New Hampshire
1155 Elm Street
5th Floor
Manchester, NH 03101
Members, providers, employees, contractors, and subcontractors:

To ask about or report fraud and abuse: Call 888-411-4959. Individuals may call the WellSense hotline to anonymously report any privacy breaches or concerns about the use and disclosure of a member's protected health information. This hotline is operated by an outside vendor, which uses a toll-free, non-traceable number. The hotline is available 24 hours a day, 7 days a week.

Please note: E-mail may not be encrypted and may be accessed and viewed by other Internet users without your knowledge while in transit to us. For secure communication, please register or login to the member portal or provider portal.