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Telehealth

Telehealth appointments, such as video calls, can be a convenient option for medical care without having to go into your doctor’s office. While a telehealth visit cannot always replace an in-person physical exam, it can be used for certain visits or follow-up care. Learn more about telehealth appointments.

What can you do if your doctor is not available?

Nurse advice line
If you need urgent or after-hours care, our 24/7 Nurse Advice Line can help point you in the right direction.
Urgent care

If you need to see someone face-to-face, urgent care may offer the services you need without the long wait times of the emergency room.

Check to see if your doctor's office offers urgent care hours.

Call 911 if you need emergency care for:
  • Chest pain
  • Bleeding that won't stop
  • Poisoning or drug overdose
  • Mental health and/or substance use crisis 

All providers in our network are paid on a fee-for-service basis unless otherwise designated in this online Provider Directory. Providers are not limited to seeing patients in certain settings unless designated in this Provider Directory. 

The Plan does not use quality measures, member experience measures, patient safety measures or cost related measures to select hospitals and/or practitioners.

Download a printable version of the Provider/Pharmacy Directory (updated 11/27/24)

You can also request a hard copy of the directory by contacting Member Service.

  • View instructions for using this tool.
  • Please see your plan's Member Handbook, Covered Services List, Evidence of Coverage and/or Schedule of Benefits for additional information, including which benefits, services and medications are covered or non-covered on our plan- and any restrictions or guidelines we must follow before providing them. You can find doctors and hospitals in our network here, see our privacy policies, and learn how we make sure you get the right care at the right time with our Utilization Management policy.
  • For a complete list of providers who have been sanctioned or excluded from the New Hampshire State Medicaid program, follow this link. These providers have also been terminated from the WellSense provider network. This document is reviewed monthly for updates. Information about providers who have been terminated from the NH Medicaid Provider program can be found on the NH Department of Health and Human Services website: www.dhhs.nh.gov.
  • To report errors in the provider directory, such as an incorrect phone number or a doctor that is no longer accepting patients, please contact us.