A secure and independent life

Phyllis*, an 87-year-old WellSense Senior Care Options plan member, has lived in the same home for more than 40 years. Her dedicated Care Manager, Stephen, works to ensure she stays there – safely and with the right support. Upon joining WellSense, Phyllis went through an in-home assessment with Stephen who recommended mobility aids like grab bars in the shower and bedroom areas to reduce the risk of falls and arranged for a home health aide to come by on a regular basis.

Trying to set up multiple medical appointments and figure out how she was going to get to them all was a big concern for Phyllis. WellSense not only helps Phyllis schedule these appointments but also arranges transportation to them at no cost to her. As her Care Manager, Stephen is also able to attend Phyllis’ appointments when needed to help explain the doctor’s instructions.

Phyllis adds that Stephen is a real problem solver. When she expressed frustration with using her walker outdoors, Stephen looked into her eligibility for an upright walker that can navigate all terrains and coordinated the request with her doctor. Now, nothing slows down her weekly bingo game!

Our patient-centered primary care team is committed to improving our members’ health and quality of life. Learn more about WellSense Senior Care Options plan by visiting wellsense.org/SCO.

Names and locations have been changed to protect the privacy of the individuals involved.