Accessing your health information

Some healthcare decisions are easy, like getting a cast if you break your arm. But other situations are more complicated. Does your medical history mean surgery might be risky? Can your caregiver share your complete health history with a new doctor? Having access to your information can help you make more informed decisions about your healthcare. 

By accessing your health information through a convenient app, you can:

  • Get control over your health information
  • Make it easy to share your health information with doctors, caregivers or anyone you choose
  • Get help managing and improving your health through a wide range of apps and other computer-based services

How to access your health information

The process is similar to loading other applications to your device from an app store like the Apple App Store, Microsoft Store, Google Play, and others.

  1. Find the app you want to use in this list of approved applications.
  2. Download the app.
  3. Complete the registration process.
  4. Use the app's menus and prompts to connect the app to your health plan.
  5. Provide your consent to share your health information with the app.
  6. Verify the process for contacting the application development team for any issues that may

Frequently asked questions

As with any interaction over the internet, there is some risk. We take your privacy and the security of your health information as seriously as you do. That's why your data will never be shared without your express permission. WellSense safeguards your data carefully. However, once your data is shared with an application, we can no longer be responsible for the security of that data. This is why it is important to understand the privacy and security policies for any application you choose to share your data with. It is also important to protect your devices from threats like theft, phishing, and hacking. You should keep your device's security settings current. Make sure you choose a health information app with clear privacy and security policies. You can decide whether to access your health information via an app. You can change your mind at any time.

The first time you choose to share your data with an application, you log into the WellSense member portal. If you don’t have a member portal login, you must set up an account. You will need your name, date of birth and member ID (listed on your member ID card) to sign up.

Once you have authorized one application to see your health plan data, you only have to authenticate using your email address and corresponding code to allow a second application to see the data. You must use the unique email address that you initially used to authorize and allow access to your data. An authorization code will be sent to the email address, and you will be required to enter it into the Health Plan application. 

If you have authenticated and authorized successfully but don't see any data, or missing data, contact the application developer via the support mechanism that they have provided on the application. The application developer will try to resolve the issue and if they are unable to, they will contact our IT vendor, 1upHealth to troubleshoot together until the issue is resolved. Your application developer will contact you once resolved.

If you are a personal representative for another member (parent of a child, legal power of attorney, etc), contact WellSense Member Services  to find out what is required to obtain access to the dependent member's data.

If you believe an application that you've shared your data with is misusing that information in violation of their stated privacy policy, contact the Federal Trade Commission to investigate the matter by visiting or calling 877-382-4357.

If you believe the privacy of your healthcare data has been violated, contact the federal Department of Health and Human Services Office of Civil Rights at

If you have additional questions, please contact us.