Non-emergency transportation
WellSense provides rides to Medicaid-covered medical appointments for our New Hampshire Medicaid members through our non-emergency transportation program. The following types of appointments are available for this benefit:
- Medical appointments
- Behavioral health services
- Vision appointments
- Prescription pick-up following doctor appointment
- Methadone dosing or administration of other medications at a methadone clinic
- Medicaid-covered dental appointments for members under 21 years of age
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Members 21 years of age and older should review the DentaQuest Member Handbook to learn more about their transportation options for Medicaid-covered dental appointments.
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More details about this benefit and the rules for transportation can be found in the Member Handbook.
To request transportation for a member’s eligible medical visit:
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Call 844-909-7433 at least two business days before the appointment.
- Have the member’s WellSense Member ID number, phone number, address and appointment information available when you call. A Customer Service Representative from our transportation partner, MTM, will help you arrange a ride.
- If the member is mobility impaired and requires special accommodations, please complete and submit this mobility form.
- Any healthcare professional working with the member can complete the form, including a health plan care manager or nursing facility staff.
- The form is valid indefinitely and can be modified at any time by submitting a new form.
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