Rides to appointments

For all WellSense members who require a ride to their covered healthcare service and have no other way to get there,  the following types of appointments are available for this benefit:

  • Medical appointments
  • Behavioral health services
  • Vision appointments
  • Medicaid-covered dental appointments
  • Methadone dosing or administration of other medications at a methadone clinic
  • Prescription pick-up following doctor appointment

More details about this benefit and the rules for transportation can be found in your Member Handbook.

How to request a ride

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Call 844-909-RIDE
 (844-909-7433)
  • Trips can be scheduled 24 hours a day, 7 days a week.
  • Please request your ride at least 2 business days before your appointment.
  • If you call with less notice and the trip is not urgent, we will try to accommodate but we may not be able to set up your ride.
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NEW! Schedule online
  • Schedule online using the MTM portal.
  • If you are a new user, you will need to register for a new portal account.
  • If you require a higher mode of transportation that is not on file, you may need to call to request a ride.
  • You can use your portal account anytime you need to schedule, reschedule, or cancel a ride.
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Public transportation

You are eligible for reimbursement of your public transit costs if:

  • You live within ½ mile of a bus stop, and
  • Your provider is within ½ mile of a bus stop, and
  • You are under age 65.
Some exemptions may apply. Please refer to your Member Handbook for more information.

Frequently asked questions

When requesting a ride, please have the following information available:

  • Your first and last name
  • Your Medicaid ID number
  • Your home address and phone number
  • Your doctor’s name and address
  • The date and time of your appointment
  • Any special needs, including if you need someone to ride with you or help getting to or from the vehicle
  • If you require special equipment like a car seat, wheelchair, or other device (you must provide these items)

Yes. Just let us know that you have more than one trip to schedule. You can also schedule recurring trips.

If your appointment is urgent, we can set up your ride with less than 2 business days’ notice. An urgent request is considered to be any illness or injury that requires immediate treatment to prevent a serious decline in your health. This may include a hospital discharge.

WellSense does not schedule emergency transportation. Emergency transportation requires medical care during the trip. Call 911 immediately if you have an emergency.

You will receive the level of transportation that is most appropriate for your medical condition. We may consult your health care provider. Based on your needs, we may offer you:

  • Fixed route public transit reimbursement
  • Mileage reimbursement if you, a friend, or family member can drive to the appointment
  • Sedan, van, or taxi services
  • Vehicle services equipped to transport wheelchairs and stretchers
  • Non-emergency ambulance 

*For rides on or after July 1, 2025*

Set up an MTM online portal account to schedule, reschedule, or cancel your rides.

The MTM Portal User Guide is available to help you use the scheduling portal:

  • Portal Overview and accessing MTM Link (pg 1)
  • Registering for an account (pg 2-3)
  • Viewing scheduled rides (pg 4)
  • Scheduling a new ride (pg 5-6 )
  • Cancelling an existing ride (pg 7-8)
  • Updating your profile (pg 9-10)
  • Accessing technical assistance (pg 11)
  • Helpful tips (pg 12)
  • Frequently asked questions (pg 13) 

Call us at 844-909-7433 if you need to cancel your trip or make any changes.

For rides on or after July 1, 2025

You can also make changes to your ride using the online scheduling portal.

Call us at 844-909-7433 if you:

  • Have waited more than 15 minutes after the pick-up time scheduled during the original ride request.
  • Have waited more than one hour after calling us to schedule a return ride, if a return ride was not scheduled during the original request.

We will make every effort to accommodate your request for a certain transportation provider, however, we are not always able to guarantee your provider of choice. When you call to book your trip, please let us know if you have any provider preferences.

Your benefits

Family and friends reimbursement program 

Manage your rides on or after July 1, 2025 

Other