Seeking Healthcare During COVID

Seeking Healthcare During Covid-19: Answers to Frequently Asked Questions (FAQs)

We hope all members are continuing to practice social distancing during this coronavirus pandemic. We know it is important to stay home, however there are situations when you or a family member may need to seek treatment that cannot be delayed. Examples of this include staying on schedule with immunizations, managing chronic conditions such as asthma and diabetes, broken bones, or symptoms of heart attack or stroke, among many other reasons. Some people are waiting too long or not seeking necessary treatment during the coronavirus situation. Don’t let this prevent you from receiving treatment or necessary healthcare. 

Nothing is more important to us than the health and safety of our members, especially in times like these.  Health systems and providers have put new protocols in place across all levels of healthcare to ensure members can be seen safely.  

Should I still get routine care for pediatric and adult medicine?

Yes.  Continuing with routine care and care for chronic health conditions is very important.Many primary and specialty care practices now offer virtual, online, or telehealth phone visits instead of in-person visits. Contact your provider to see what they are offering.

It’s important to stay on schedule with routine pediatric care and immunizations to reduce the risk of other diseases during this time and to continue to call your provider for guidance with any new or ongoing medical concerns.

What if I have an injury or non-urgent health issue requiring medical attention?

Don’t let delaying care for serious concerns become another health care crisis.Providers and Urgent Care Centers are available to treat a wide variety of minor injuries or illnesses. Call your provider’s office first for advice on where to get treatment.

Should I go to the Emergency Room If I think I am having a health emergency?

If you are experiencing a medical emergency, whether it’s related or unrelated to the coronavirus, it’s important to call 911.  First responders and Emergency Rooms are prepared to treat all emergent medical situations. 

 Always call your provider's office first if possible
Symptoms and services that may be done over the phone  Symptoms that should be done at the provider office or urgent care   Symptoms that should be treated at the emergency room
 
  • Well visits without immunizations
    *Note:Some facilities have arrangements for Drive-up vaccination clinics.
  • Behavioral Health for therapy, counseling and follow-up
  • Low acuity health concerns:
  • Simple cold/flu
  • Nausea/Vomiting/Diarrhea
  • Some rashes & skin conditions
  • Conjunctivitis
  • Diabetes routine visit
  • Minor burns
  • UTI’s
  • Refill routine medications
 
  • Well visits with immunizations
  • Sprain
  • UTI’s
  • Ear aches
  • Minor cuts
  • Sore throats
  • Minor eye injury
  • Migraines
  • Back pain
  • Rashes
  • Cold/Flu
 
  • Severe chest pain or pressure with our without sweating
  • Sudden numbness or weakness on one side of the face or body
  • Difficulty breathing, wheezing shortness of breath
  • Abdominal pain, particularly intense localized pain
  • Coughing or throwing up blood
  • Head injury, fainting or confusion
  • Seizures that lasts 3-5 minutes or new onset
  • Persistent severe vomiting and diarrhea
  • Broken bones, deep wounds or severe burns
  • Neck or spine injury, particularly with loss of feeling or movement