Nondiscrimination and accessibility
WellSense Health Plan complies with applicable federal civil rights laws and does not discriminate, exclude people, or treat them differently on the basis of race, color, national origin, age, disability, sex, gender identity, sexual orientation, limited English proficiency, or moral or religious grounds (including limiting or not providing coverage for counseling or referral services). WellSense Health Plan provides:
- free aids and services to people with disabilities to communicate effectively with us, such as TTY, qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats).
- free language services to people whose primary language is not English, such as qualified interpreters and information written in other language.
Please contact WellSense if you need any of the services listed above.
If you believe we have failed to provide these services or discriminated in another way on the basis of any of the identifiers listed above, you can file a grievance or request help to do so at:
Civil Rights Coordinator
529 Main Street, Suite 500
Charlestown, MA 02129
Phone: 888-566-0010 (TTY: 711)
To reach us by phone, contact Member Services.
You can also file a civil rights complaint with the U.S. DHHS, Office for Civil Rights by mail, by phone or online at:
U.S. Dept. of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
800-368-1019 (TDD: 800-537-7697)
Complaint Portal: hhs.gov/ocr/office/file/index.html