A journey through coordinated care

Meet Jean-Robert, who recently celebrated his 86th birthday. Jean-Robert lives with multiple chronic conditions including hypertension, diabetes and kidney failure, which require frequent doctor visits and lab work. Prior to being a member of WellSense, he was struggling to find the energy to take care of things at home and was growing increasingly frustrated by the lack of communication between his doctors and specialists.

Since joining the WellSense Senior Care Options plan in 2022, Jean-Robert has enjoyed the personal touch that comes with being a member. His personal Care Manager, Julie, arranged homemaking, Adult Day Health and laundry services so he can keep living independently in his home. Julie also ensures that Jean-Robert and his medical escort have transportation to weekly dialysis appointments and after his treatments, Julie calls to check on him. Since all of his doctors and specialists are part of the Boston Medical Center Health System, Jean-Robert does not have to call around to different offices to get paperwork faxed over – his test results are shared among the medical team and together, they coordinate his care, reducing his stress from managing his care.

Stories like these aren’t the exception – they’re what we do. Learn more about WellSense Senior Care Options plan by visiting wellsense.org/SCO.

Names and locations have been changed to protect the privacy of the individuals involved.