Compass Medical Closure
WellSense is currently working closely with MassHealth to assign all Members who received primary care at Compass Medical to the best possible primary care providers (PCPs) moving forward. If you saw a PCP at Compass Medical, you’ll receive notice in the mail once an updated PCP assignment has been made.
If you were impacted by Compass Medical’s closure, here’s how you can get care while waiting for an updated PCP assignment.
| If you... | You should... |
| Want to choose your own new primary care provider (PCP) now | Select a new PCP in our member portal. |
| Are experiencing a medical emergency | Go to your nearest emergency room or call 911. |
| Need care quickly and it isn’t an emergency | Visit an urgent care facility. Find an in-network urgent care. |
| Had an upcoming procedure or treatment that has been canceled | Make an appointment with a new provider to schedule your procedure. |
| Have a prescription renewed that was written by a Compass provider and has expired or run out of refills | Make an appointment with a new provider to have your prescription reordered. Or, visit an urgent care clinic (they can order most prescriptions). |
| Need to find a new PCP prior to being assigned one by us | Select a new PCP in our member portal. |
| Need to find a new specialist | Find a provider. |
We understand that unexpectedly losing your healthcare providers may be stressful, but we’re here to help. Our Member Services Team is also available Monday through Friday 8 a.m. to 6 p.m. to help with finding a new provider, rescheduling care, getting a prescription renewed or any other issues you may have as a result of Compass Medical’s closure. Just call us at 888-566-0010 (TTY: 711).
If you want to change health plans
If you would like to select another PCP outside of the WellSense network, you’ll need to change your MassHealth plan. You can find the plans and PCPs available in your area by visiting MassHealthChoices.com or calling MassHealth at 800-841-2900 (TTY: 711).
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