Contact
Please be advised that due to COVID-19 and as a public health measure, we are not able to support walk-in member inquiries at this time. We apologize for the inconvenience. Please contact Member Services at 877-957-1300 if you need assistance.
Need Insurance? |
Questions about how to become a member Phone: 877-492-6965 Email: NHmembers@wellsense.org |
Questions about qualifying for and enrolling in Medicaid Call New Hampshire Medicaid Customer Service Center Phone: 1-844-ASK-DHHS (1-844-275-3447) |
Questions about how to enroll in a plan Call NH Easy Phone: 888-901-4999 TTY/TDD: 800-735-2964 |
Members |
Well Sense Office Address 1155 Elm Street, 5th Floor Manchester, NH 03101 |
Member Services Department for benefit or pharmacy questions Phone: 877-957-1300 (Option 1) TTY/TDD: 711 Email: NHmembers@wellsense.org Hours: Monday-Wednesday, 8 a.m. to 8 p.m., Thursday-Friday, 8 a.m. to 6 p.m. |
Get health advice 24/7 through our Nurse Advice Line (for non-emergencies): Phone: 866-763-4829 |
Behavorial Health/Substance Use Line - If you need care for an emergency medical, mental health, or substance use problem, call 911 or go right to the nearest emergency room. Phone: 855-834-5655 TTY/TDD: 866-727-9441 Hours: 24 hours a day, 7 days a week |
New Hampshire Rapid Response Access Point - If you or someone you care about is experiencing a mental health and/or substance use crisis, you can call, text, or chat via their website and speak to trained clinical staff. If you need care for an emergency medical, mental health, or substance use problem, call 911 or go right to the nearest emergency room. Phone: Call/Text 833-710-6477 Hours: 24 hours a day, 7 days a week Visit: NH988.com |
Questions about ordering maintenance medications, call Cornerstone Solutions Mail Order Pharmacy. Find a participating Retail-90 pharmacy and call them to find out your next steps. Phone: 844-319-7588 |
Need a ride to a scheduled doctor's appointment? Call the Well Sense Transportation line Phone: 844-909-7433 Hours: 24 hours a day, 7 days a week |
Need a routine eye exam? Call Vision Services Plan (VSP) Phone: 800-877-7195 TTY/TDD: 800-428-4833 Hours: Monday-Friday, 8 a.m to 9 p.m., Saturday 10 a.m. to 8 p.m. |
Want to get money back for getting fit? Download and complete this form for GetFit! reimbursements or this form for Weight Watchers® reimbursements. Phone: 877-957-1300 (Option 1) |
Have a question about our website? Email: webmaster@wellsense.org |
Providers |
Provider Services Line for member, benefit, or pharmacy questions Phone: 877-957-1300, Option 3 (Medicaid)
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Well Sense Transportation Line Phone: 844-909-7433 (Medicaid) Phone: 844-458-6226 (Medicare Advantage) |
Beacon Health Strategies for Behavioral Health and Substance Abuse services Phone: 866-834-5655 Visit: beaconhealthoptions.com |
Vision Services Plan (VSP) |
Care Management Phone: 855-833-8119 |
New Hampshire Medicaid Customer Service Center to verify Medicaid eligibility Phone: 1-844-ASK-DHHS (1-844-275-3447) Phone: 603-271-4344 (local option) |
Northwood for Durable Medical Equipment Phone: 866-802-6471 Fax: 877-552-6551 Email: provideraffairs@northwoodinc.com Visit: northwoodinc.com |
eviCore healthcare for Advances Elective Radiology Phone: 888-693-3211 Visit: evicore.com |
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