Contact

Need Insurance?

Questions about how to become a member
Phone: 877-492-6965
Email: NHmembers@wellsense.org
Questions about qualifying for and enrolling in Medicaid
Call New Hampshire Medicaid Customer Service Center
Phone: 800-852-3345 ext 4344 (only inside NH)
Questions about how to enroll in a plan
Call NH Easy
Phone: 888-901-4999
TTY/TDD: 800-735-2964

Members

Well Sense Office Address
1155 Elm Street, Suite 600
Manchester, NH 03101
Member Services Department for benefit or pharmacy questions
Phone
: 877-957-1300 (Option 1)
TTY/TDD: 711
Email: NHmembers@wellsense.org
Hours: Monday-Wednesday, 8 a.m. to 8 p.m., Thursday-Friday, 8 a.m. to 6 p.m.
Get health advice 24/7 through our Nurse Advice Line (for non-emergencies):
Phone: 866-763-4829
Behavorial Health/Substance Abuse Line -  If you need care for an emergency medical, mental health, or substance abuse problem, call 911 or go right to the nearest emergency room.
Phone: 855-834-5655
TTY/TDD: 866-727-9441
Hours: 24 hours a day, 7 days a week 
Questions about ordering maintenance medications, call Orchard Mail Order Pharmacy. Find a participating Retail-90 pharmacy and call them to find out your next steps.
Phone: 866-909-5170
Need a ride to a scheduled doctor's appointment? Call Coordinated Transportation Services (CTS)
Phone: 855-739-4775
Hours: 24 hours a day, 7 days a week
Need a routine eye exam? Call Vision Services Plan (VSP) 
Phone
: 855-836-9216
TTY/TDD: 800-428-4833
Hours: Monday-Friday, 8 a.m to 11 p.m., Saturday 9 a.m. to 8 p.m.
Want to get money back for getting fit? Download and complete this form for GetFit! reimbursements or this form for Weight Watchers® reimbursements.
Phone: 877-957-1300 (Option 1)
Have a question about our website?
Email
: webmaster@bmchp-wellsense.org

Providers

Provider Services Line for member, benefit, or pharmacy questions
Phone
: 877-957-1300 (Option 3)
Hours: Monday-Friday, 8 a.m. to 5 p.m.
Email: NHproviderinfo@wellsense.org
  • Register online on our self service portal.
  • Download and print the Well Sense Quick Reference Guide for easy access to useful contact information. 
  • For utilization review inquiries, call our provider line 888-566-0008 during business hours. After 5 p.m., please fax your inquiry to 617- 897-0801.
Coordinated Transportation Services (CTS) for non-emergency transportation
Phone
: 800-492-9923
Beacon Health Strategies  for Behavioral Health and Substance Abuse services
Phone
: 866-834-5655
Visit: beaconhealthoptions.com
Vision Services Plan (VSP)
Phone: 855-836-9216
Email: webmaster@vsp.com
Care Management
Phone: 855-833-8119
New Hampshire Medicaid Customer Service Center to verify Medicaid eligibility
Phone: 800-852-3345 ext 4344 (only inside NH)
Phone: 603-271-4344 (local option)
Northwood for Durable Medical Equipment
Phone: 866-802-6471
Fax: 877-552-6551
Email: provideraffairs@northwoodinc.com
Visitnorthwoodinc.com
eviCore healthcare (formerly MedSolutions) for Advances Elective Radiology
Phone: 888-693-3211
Visit: medsolutions.com

Calling After Hours?

Please leave us a voicemail, and we will return your call within the next business day.

We're on Twitter

Twitter Logo

Follow us @MyWellSense for healthy tips, important health care updates and special events in your community!

Find Us on Twitter