Contact

Please be advised that due to COVID-19 and as a public health measure, we are not able to support walk-in member inquiries at this time. We apologize for the inconvenience. Please contact Member Services at 877-957-1300 if you need assistance.

Need Insurance?

Questions about how to become a member
Phone: 877-492-6965
Email: NHmembers@wellsense.org

Questions about qualifying for and enrolling in Medicaid
Call New Hampshire Medicaid Customer Service Center
Phone: 1-844-ASK-DHHS (1-844-275-3447)

Questions about how to enroll in a plan
Call NH Easy
Phone: 888-901-4999
TTY/TDD: 800-735-2964

Members

Well Sense Office Address
1155 Elm Street, 5th Floor
Manchester, NH 03101

Member Services Department for benefit or pharmacy questions
Phone: 877-957-1300 (Option 1)
TTY/TDD: 711
Email: NHmembers@wellsense.org
Hours: Monday-Wednesday, 8 a.m. to 8 p.m., Thursday-Friday, 8 a.m. to 6 p.m.

Get health advice 24/7 through our Nurse Advice Line (for non-emergencies):
Phone: 866-763-4829

Behavorial Health/Substance Use Line - If you need care for an emergency medical, mental health, or substance use problem, call 911 or go right to the nearest emergency room.
Phone: 855-834-5655
TTY/TDD: 866-727-9441
Hours: 24 hours a day, 7 days a week

New Hampshire Rapid Response Access Point - If you or someone you care about is experiencing a mental health and/or substance use crisis, you can call, text, or chat via their website and speak to trained clinical staff. If you need care for an emergency medical, mental health, or substance use problem, call 911 or go right to the nearest emergency room.
Phone: Call/Text 833-710-6477
Hours: 24 hours a day, 7 days a week
Visit: NH988.com

Questions about ordering maintenance medications, call Cornerstone Solutions Mail Order Pharmacy. Find a participating Retail-90 pharmacy and call them to find out your next steps.
Phone: 844-319-7588

Need a ride to a scheduled doctor's appointment? Call the Well Sense Transportation line
Phone: 844-909-7433
Hours: 24 hours a day, 7 days a week

Need a routine eye exam? Call Vision Services Plan (VSP)
Phone: 800-877-7195
TTY/TDD: 800-428-4833
Hours: Monday-Friday, 8 a.m to 9 p.m., Saturday 10 a.m. to 8 p.m.

Want to get money back for getting fit? Download and complete this form for GetFit! reimbursements or this form for Weight Watchers® reimbursements.
Phone: 877-957-1300 (Option 1)

Have a question about our website?
Email: webmaster@wellsense.org

Providers

Provider Services Line for member, benefit, or pharmacy questions

Phone: 877-957-1300, Option 3 (Medicaid)
Hours: Monday-Friday, 8 a.m. to 5 p.m., Saturday, 9 a.m. to 12 p.m.

Phone: 866-808-3833 (Medicare Advantage)
Hours: Monday-Friday, 8 a.m. to 8 p.m. from April 1 - September 30, Available 7 days a week October 1 - March 31

Email: NHproviderinfo@wellsense.org

Register online on our self service portal.
Download and print the Well Sense Quick Reference Guide for easy access to useful contact information.
For utilization review inquiries, call our provider line 888-566-0008 during business hours. After 5 p.m., please fax your inquiry to 617- 897-0801.

Well Sense Transportation Line
Phone: 844-909-7433 (Medicaid)
Phone: 844-458-6226 (Medicare Advantage)

Beacon Health Strategies for Behavioral Health and Substance Abuse services
Phone: 866-834-5655
Visit: beaconhealthoptions.com

Vision Services Plan (VSP)
Phone: 800-877-7195 (Medicaid)
Phone: 855-492-9028 (Medicare Advantage)
Email: webmaster@vsp.com

Care Management
Phone: 855-833-8119

New Hampshire Medicaid Customer Service Center to verify Medicaid eligibility
Phone: 1-844-ASK-DHHS (1-844-275-3447)
Phone: 603-271-4344 (local option)

Northwood for Durable Medical Equipment
Phone: 866-802-6471
Fax: 877-552-6551
Email: provideraffairs@northwoodinc.com
Visit: northwoodinc.com

eviCore healthcare for Advances Elective Radiology
Phone: 888-693-3211
Visit: evicore.com

Please Note: E-mail may not be encrypted and may be accessed and viewed by other Internet users without your knowledge while in transit to us. For secure communication, please register or login to the member portal or provider portal.

Calling After Hours?

Please leave us a voicemail, and we will return your call within the next business day.

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