Please be advised that due to COVID-19 (novel coronavirus) and as a public health measure, we are not able to support walk-in member inquiries at this time. We apologize for the inconvenience. Please contact Member Services at 877-957-1300 if you need assistance.

Need Insurance?

Questions about how to become a member
Phone: 877-492-6965
Questions about qualifying for and enrolling in Medicaid
Call New Hampshire Medicaid Customer Service Center
Phone: 1-844-ASK-DHHS (1-844-275-3447)
Questions about how to enroll in a plan
Call NH Easy
Phone: 888-901-4999
TTY/TDD: 800-735-2964


Well Sense Office Address
1155 Elm Street, Suite 600
Manchester, NH 03101
Member Services Department for benefit or pharmacy questions
: 877-957-1300 (Option 1)
TTY/TDD: 711
Hours: Monday-Wednesday, 8 a.m. to 8 p.m., Thursday-Friday, 8 a.m. to 6 p.m.
Get health advice 24/7 through our Nurse Advice Line (for non-emergencies):
Phone: 866-763-4829
Behavorial Health/Substance Abuse Line -  If you need care for an emergency medical, mental health, or substance abuse problem, call 911 or go right to the nearest emergency room.
Phone: 855-834-5655
TTY/TDD: 866-727-9441
Hours: 24 hours a day, 7 days a week 
Questions about ordering maintenance medications, call Cornerstone Solutions Mail Order Pharmacy. Find a participating Retail-90 pharmacy and call them to find out your next steps.
Phone: 844-319-7588
Need a ride to a scheduled doctor's appointment? Call the Well Sense Transportation line
24 hours a day, 7 days a week
Need a routine eye exam? Call Vision Services Plan (VSP) 
: 800-877-7195
TTY/TDD: 800-428-4833
Hours: Monday-Friday, 8 a.m to 9 p.m., Saturday 10 a.m. to 8 p.m.
Want to get money back for getting fit? Download and complete this form for GetFit! reimbursements or this form for Weight Watchers® reimbursements.
Phone: 877-957-1300 (Option 1)
Have a question about our website?


Provider Services Line for member, benefit, or pharmacy questions
: 877-957-1300 (Option 3)
Hours: Monday-Friday, 8 a.m. to 5 p.m., Saturday, 9 a.m. to 12 p.m.
  • Register online on our self service portal.
  • Download and print the Well Sense Quick Reference Guide for easy access to useful contact information. 
  • For utilization review inquiries, call our provider line 888-566-0008 during business hours. After 5 p.m., please fax your inquiry to 617- 897-0801.
Well Sense Transportation Line
: 844-909-7433
Beacon Health Strategies  for Behavioral Health and Substance Abuse services
: 866-834-5655
Vision Services Plan (VSP)
Phone: 800-877-7195 
Care Management
Phone: 855-833-8119
New Hampshire Medicaid Customer Service Center to verify Medicaid eligibility
Phone: 1-844-ASK-DHHS (1-844-275-3447)
Phone: 603-271-4344 (local option)
Northwood for Durable Medical Equipment
Phone: 866-802-6471
Fax: 877-552-6551
eviCore healthcare for Advances Elective Radiology
Phone: 888-693-3211

Calling After Hours?

Please leave us a voicemail, and we will return your call within the next business day.

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