Contact us

 Member Services

MassHealth

888-566-0010 (TTY: 711)
Spanish: 888-566-0012 
MemberQuestions@wellsense.org

Mon-Fri: 8am-6pm
(closed Thurs from 2:30-3:30pm)

ConnectorCare

855-833-8120 (TTY: 711)
MemberQuestions@wellsense.org

Mon-Fri: 8am-6pm
(closed Thurs from 2:30-3:30pm)

Qualified Health Plans

855-833-8120 (TTY: 711)
MemberQuestions@wellsense.org

Mon-Fri: 8am-6pm
(closed Thurs from 2:30-3:30pm)

Senior Care Options

855-833-8125 (TTY: 711)
MemberQuestions@wellsense.org

April 1 - Sept 30: Mon-Fri: 8am-8pm
Oct 1 - Mar 31: Mon-Sun: 8am-8pm

New Hampshire Medicaid

877-957-1300, Option 1 (TTY: 711)
NHmembers@wellsense.org

New Hampshire Medicare Advantage

855-833-8128 (TTY: 711)

April 1 - Sept 30: Mon-Fri: 8am-8pm
Oct 1 - Mar 31: Mon-Sun: 8am-8pm


To enroll in a WellSense plan

Questions about becoming a member? To learn more about enrolling in one of our plans, contact a Sales Specialist.

Qualified Health Plans

Individuals: 800-792-4355 or HelpMeApply@wellsense.org

Employers: DirectSales@wellsense.org 

Senior Care Options
855-833-8124 (TTY: 711)
New Hampshire Medicare Advantage
800-967-4497 (TTY: 711)

More help

Customer service hotlines
  • MassHealth Customer Service: 800-841-2900 (TTY: 800-497-4648)
  • Massachusetts Health Connector Customer Service: 877-623-6165 (TTY: 877-623-7773)
  • NH Medicaid Customer Service center: 844-275-3447
  • NH Easy: 800-735-2964 (TTY: 888-901-4999)
Provider support

Nurse advice line (24/7)

MassHealth: 800-973-6273 
Qualified Health Plans: 866-763-4695
Senior Care Options: 844-971-1485 
NH Medicaid: 866-763-4829

Mental health/substance use hotline (24/7)
MassHealth: 888-217-3501
Qualified Health Plans: 877-957-5600
NH Medicaid: 855-834-5655 (TTY: 866-727-9441)

Mail order pharmacy

Cornerstone Solutions Mail Order Pharmacy:
844-319-7588

Vision Services Plan (VSP)

(855) 836-9216 (TTY: 711)

 

Transportation services (24/7)
844-909-7433

To reach us by mail

For plans in Massachusetts
WellSense Health Plan
529 Main Street
Suite 500
Charlestown, MA 02129
For plans in New Hampshire
WellSense Health Plan
1155 Elm Street
5th Floor
Manchester, NH 03101

Members, providers, employees, contractors, and subcontractors:

To ask about or report fraud and abuse: Call 888-411-4959. Individuals may call the WellSense hotline to anonymously report any privacy breaches or concerns about the use and disclosure of a member's protected health information. This hotline is operated by an outside vendor, which uses a toll-free, non-traceable number. The hotline is available 24 hours a day, 7 days a week.

Please note: E-mail may not be encrypted and may be accessed and viewed by other Internet users without your knowledge while in transit to us. For secure communication, please register or login to the member portal or provider portal.