How Long Should it Take to Get Care?

Don’t wait for hours in the Emergency Room – make an appointment with your primary care provider (PCP), visit a clinic, or call our nurses for help.

If you need advice about symptoms or an injury, you can call our Nurse Advice Line 24/7. When you’re feeling sick, or when you really want to see your doctor, you shouldn’t have to wait too long for an appointment.

All doctors in our network must meet guidelines for how quickly they give you care.

Reason For Appointment Time Before You Can Get An Appointment
If you have an urgent health need
Within 48 hours of your request for an appointment
If you feel sick or have other symptoms that aren’t urgent
Within 10 calendar days of your request for an appointment
If you need a check-up with your PCP
Within 45 days of your request for an appointment, unless the appointment is part of the Early and Periodic Screening, Diagnosis and Treatment Schedule - ask your doctor or check your member handbook for more information
If it is a prenatal or first family-planning visit
Within 10 days of your request for an appointment
Specialty care if you’re sick or have other symptoms that aren’t urgent
Within 30 calendar days of your request for an appointment
If you need a check-up with your specialist
Within 60 calendar days of your request for an appointment