Nurse Advice Line
Not sure whether to see a doctor? Get immediate health advice from a trained nurse 24 hours a day, seven days a week.
Call the Nurse Advice Line at 800-973-6273 (MassHealth) to speak with a registered nurse when your doctor's office is closed or if you have a question about your health. All calls are confidential and you can call anytime, seven days a week. You can also log in to the Member Portal to send a secure message to a nurse for health advice.
Note: The Nurse Advice Line is for medical questions and is for members only. If you have questions about your healthcare coverage, you should call our Member Services Department.
Call when you or a family member
- Have a fever, dizziness, back pain, stomach problems or other symptoms and you're not sure where to go or how to treat it
- Don't know if you need to see a doctor, go to the emergency room, or treat the symptom yourself
- Don't know how to take your medications — on an empty stomach, with food, every four hours, etc.
- Need care, but your doctor can't see you or it's after hours
Remember: While the Nurse Advice Line is a convenient resource, it should not take the place of your doctor or other healthcare provider. In an emergency, always call 911 or visit your nearest emergency room.