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Contact Well Sense or Our Partners

If You: Who to Contact
Have questions about your coverage, if a prescription is covered, or need help finding a doctor Well Sense Member Services at 
877-957-1300: Monday-Wednesday, 8:00 a.m. to 8:00 p.m., Thursday-Friday, 8 a.m. to 6:00 p.m.  
711: TTY/TDD for hearing impaired. 
Don't speak English? Ask for someone who speaks your language.
Don't feel well, but it's not an emergency Your primary care doctor or our 24/7 Nurse Advice Line at 
866-763-4829 
Don't know if you need care - or where to get it Your primary care doctor or our 24/7 Nurse Advice Line at
866-763-4829
Have a medical or mental health emergency
Go to the nearest emergency room or call 911
Need a ride to a scheduled doctor's appointment Coordinated Transportation Services at
855-739-4775 or visit the transportation page
Need help finding a mental health or substance abuse therapist Our partner for Behavioral Health Services: Beacon Health Strategies 
855-834-5655: Toll Free, 24-hours
866-727-9441: TTY/TDD for hearing impaired
Learn more about Beacon Health
Want to learn more about an illness or how to deal with a symptom Visit our Health Education Center
Need to update your contact information with us Log on to the Member Health Portal or call Well Sense Member Services at
877-957-1300: Monday-Wednesday, 8:00 a.m. to 8:00 p.m., Thursday-Friday, 8:00 a.m. to 6:00 p.m.  
711: TTY/TDD for hearing impaired
Need to get a routine eye exam Our partner, Vision Services Plan
800-877-7195: Monday-Friday 8:00 a.m. to 11:00 p.m. and Saturday 9:00 a.m. to 8:00 p.m.
800-428-4833: TTY/TDD for hearing impaired
Want money back for getting fit Well Sense Member Services at 
877-957-1300: Monday-Wednesday, 8:00 a.m. to 8:00 p.m., Thursday-Friday, 8 a.m. to 6:00 p.m.  
711: TTY/TDD for hearing impaired

Or download and complete this form for GetFit! reimbursements
or this form for Weight Watchers® reimbursements.

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