Member account FAQs

To sign up for an account, go to http://members.wellsense.org. You'll need to enter your email address and choose a password.

Your password must contain:

• Lowercase letter
• Uppercase letter
• At least 8 characters
• A number
• A special character

You'll also need the member ID found on a WellSense member ID card for any members you will need access for. If you don't have a member ID card, please call Member Service for assistance.

If you are a WellSense member:

1. Create an account or log in to your member portal account.
2. Navigate to Health Circle and open the Shared with you tab.
3. Click Request access to add another member.
4. Enter that member's Member ID and demographics to link them to your account.
5. Repeat steps 2-4 if you need access for additional children or dependents.

If you are not a WellSense member, but you are a parent or caregiver of a WellSense member:

1. Create an account by entering your email address and choosing a password.
2. Select I am not a member.
3. Enter the information for the member you want to access (Member ID, first name, last name, date of birth, sex at birth and zip code).
4. If you need to add another child or dependent, navigate to Health Circle and open the Shared with you tab.
5. Click Request access to add another member.
6. Enter that member's Member ID and demographics to link them to your account.

Quick tip: Names must match the registration system exactly — same spelling, format, and suffixes. No nicknames or variations.

If you are a member looking to give someone permission to help manage or view your healthcare, follow these steps:

1. Log in to your member portal account

2. Navigate to Health Circle

3. Select Share data

4. You can then assign in-app view only access or give access to someone to act on your behalf (Authorized Representative)

5. Enter the information of the person you want to share access with, including name, phone, address and email address.

6. Select which sensitive health information you want to share with this person. 

7. Sign & Submit the form

8. The Authorized Representative will receive an email invitation to create an account.

Check that what you entered matches our records. Below are some common issues. 

• Eligibility: You'll need to wait 24 hours after enrolling to gain access to the portal. If you just enrolled today, come back tomorrow to register your account.

• Member ID: Your 11-digit member ID number is on the front of your WellSense member ID card. 

• First name: Use your full name as written on your application for coverage. For example, use Charles instead of Charlie or Anastasia instead of Ana.

• Last name: Use your last name as written on your application.

• Date of birth: Enter your full date of birth in the 00/00/0000 format.

• ZIP code: Enter your 5-digit zip code (including any leading 0s)

On the login screen, click the 'Forgot Password?' link. From there, you'll enter your email address and a password reset link will be emailed to you.

You have 24/7 access to your digital ID card within the member portal. Just log in to your account and go to your Digital Wallet.

If you need a physical copy of your ID card, follow these steps:

1. Log in to your member portal account at members.wellsense.org.

2. Navigate to your Digital Wallet

3. Click on the image of your ID card

4. Click the Submit a request to mail a physical ID card link 

Search for "WellSense Health Plan" in your device's app store, or use one of the links below.

• App Store (Apple)

• Google Play (Android)