Provider Portal Training

HealthTrio Provider Portal User Guides/Training Aids

These User Guides and Training Aids will help you get started with our HealthTrio provider portal.

Provider Registration Process

Learn how to register for a Well Sense Health Plan HealthTrio account.

Portal Overview and Basic Functionality

Gain an understanding of the portal's basic functionality, including checking member eligibility and claim status.

Claim Submission

Learn the steps for submitting a claim through the portal.

Update Claims Learn how to use the Request for Claim Review Form for all EDI claim corrections and claim re-adjudication requests.

Office Management

Learn how to revalidate account users and add, remove or modify users.

Prior Authorizations

Use this training aid to submit prior auths online.

Manage Member Information

Learn how to update various member data online.

HealthTrio Provider Portal Registration Tutorial

Learn how to register for a Well Sense Health Plan provider account in our new HealthTrio portal.

HealthTrio Provider Portal Eligibility Tutorial

Learn how to check member eligibility in our provider portal.

HealthTrio Provider Portal Claims Tutorial

Learn how to view the status of a claim, search for a remittance advice, and submit claims manually. 

HealthTrio Provider Portal Prior Authorization Tutorial

Learn how to submit prior authorization requests and check the status of your requests.