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In this issue

Being SMART about your health in 2026

Each year about 40% of Americans make getting healthier one of their New Year’s resolutions. Being SMART about it increases your chance of success. As part of your resolution, set specific, health-related goals, the first one being to schedule your no-cost Medicare Annual Wellness Visit with your personal doctor in the next two weeks. What makes that SMART is:

S Specific The specific task is to schedule your no-cost Medicare Annual Wellness Visit.
M Measurable You can check the box when you’re done.
A Achievable Scheduling your Medicare Annual Wellness Visit is something achievable with a quick phone call.
R Relevant Your Medicare Annual Wellness Visit is relevant as meeting with your doctor helps identify things you need to do as you aim to get healthier.
T Time-bound Giving yourself a deadline to schedule the appointment helps you stick to your plan.

And now, your Medicare Annual Wellness Visit can earn you a $25 reward card. Just go to your appointment and once we receive your claim, we’ll send you information on how to redeem your reward. It’s that easy.

If you need help finding a personal doctor, visit our Find a Provider page or call Member Service toll free at 855-833-8128 (TTY: 711). Representatives are available Apr. 1 - Sep. 30: Mon-Fri: 8 a.m. - 8 p.m. and Oct. 1 - Mar. 31: Mon-Sun: 8 a.m. – 8 p.m. if you need help scheduling an appointment.

Who's the MVP of your healthcare team?

When it comes to your healthcare team, your PCP is your MVP. Your Primary Care Provider (PCP), also known as your personal doctor, is your healthcare quarterback. They call the plays by knowing your health history, recommending preventive care and coordinating care with specialists and other providers you might need.

If you already have a PCP, the beginning of the year is a great time to schedule your no-cost Medicare Annual Wellness Visit. You’ll review your overall health, medications and upcoming preventive care and screenings you should schedule.

If you need a PCP, we can help. Visit our Find a Provider page or call Member Service toll free at 855-833-8128 (TTY: 711).

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You’re leaving the hospital. What’s next?

Four steps to prevent returning

There’s a lot to think about when being discharged from the hospital. Top of the list for most people is how to keep from coming back. Here are four things you can do to help make sure your hospital stay is one-and-done.

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Get your instructions

Meet with a discharge planner before you leave the hospital. They will provide a set of specific instructions for you to follow.

 

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Contact your doctor
Contact your personal doctor within 48 hours of being discharged from the hospital or emergency department to let them know about your hospital stay and how you are doing. If you and your provider have a patient portal, like My Chart, it’s easy to send your doctor a message through that platform.
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Schedule an appointment
Schedule an appointment with your personal doctor within seven days of discharge from the hospital. You can always ask your doctor about doing a virtual visit from the comfort of your home.
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Understand your medications
Make sure you understand what the medications you were prescribed are for and take them as instructed. Talk to your pharmacist or your doctor if you have any questions. Always take your prescriptions as instructed, even if you’re feeling better. Don’t stop taking any medications without first checking with your doctor.

If you need more help transitioning from hospital to home, learn more about our Care Management program or call Member Service toll free at 855-833-8128 (TTY: 711).

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Nurse advice line

Call toll free at 844-971-1486 (TTY: 711)

Our nurse advice line is available 24 hours a day/seven days a week at no cost to you. Call when you:

  • Don’t know if you need to see a doctor, go to the emergency room or treat symptoms at home
  • Need help with taking your medications
  • Need nonemergency* care but your doctor can’t see you or it’s after hours

 

*If you are experiencing a life-threatening emergency, call 911.

  • Preventive services
  • Fluoride treatments for members of all ages
  •  Dental sealants for members younger than 21
  • Pain relief and treatment of infections 
  • Fillings and crowns
  • Root canal treatment