Nurse Advice Line

Not sure whether to see a doctor? Get immediate health advice from a trained nurse 24 hours a day, seven days a week.

Available 24/7

Call the Nurse Advice Line at 1-866-763-4695 to speak with a registered nurse when your doctor's office is closed or if you have a question about your health. All calls are confidential and you can call anytime, seven days a week. You can also log in to the Member Portal to send a secure message to a nurse for health advice.

Note: The Nurse Advice Line is for medical questions and is for members only. If you have questions about your healthcare coverage, you should call Member Services.

Call when you or a family member

  • Has a fever, dizziness, back pain, stomach problems, or other symptoms and you're not sure where to go or how to treat it
  • Doesn't know whether to see a doctor, go to the emergency room, or treat the symptom yourself
  • Doesn't know how to take medications — on an empty stomach, with food, every four hours, etc.
  • Needs care, but a doctor isn't available or it's after hours
Remember: While the Nurse Advice Line is a convenient resource, it should not take the place of your doctor or other healthcare provider. In an emergency, always call 911 or visit your nearest emergency room.