Member and Provider Service Representative

Where every call makes a difference.

Congratulations on making it through to the next step of the interview process. We’ve learned some great things about you and are eager to learn more. We also want to share information about the role with you.

Take a few minutes to get a closer look at the role and what's ahead.

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See the role in action

We've put together a short video so you can see what this job actually looks like. 

You'll be the friendly voice on the other end of the line

As a Member and Provider Service Representative, you're often the first person someone talks to when they call us. Listening carefully, solving problems and making people feel heard — that's the core of the job.

Use the tools and resources available at your fingertips to answer questions accurately and handle each call with empathy that builds trust.

Respond to inbound calls from members and providers on a wide range of topics, some quick and some more involved. Every day looks a little different.

Bring patience and professionalism to challenging conversations, staying calm and courteous throughout.

Document each interaction clearly, following our standards for compliance and quality.

Lean on your colleagues, collaborate on tricky issues, and help keep the department's momentum going.
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Own the conversation
Use the tools and resources at your fingertips to answer questions accurately, and handle each call with empathy that builds trust.
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Handle a variety of calls
Inbound calls from members and providers on a wide range of topics, some quick and some more involved. Every day looks a little different.
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Navigate tough moments with grace
Bring patience and professionalism to challenging conversations, staying calm and courteous throughout.
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Keep accurate records
Document each interaction clearly, following our standards for compliance and quality.
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Work as part of a team
Lean on your colleagues, collaborate on tricky issues, and help keep the department's momentum going.
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We invest in you from day one

$19.50/hr

Starting wage, with room to grow through our Career Progression program

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Paid 12 week training
There is a fully paid onboarding, so you walk in prepared, not thrown in cold.
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New hire buddy program
You won't figure this out alone. A buddy is paired with you from the start.
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Real-time support
A dedicated Team Assist Line is there to help you with complex calls.
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Annual service bonus
An Annual Commitment to Service bonus recognizes representatives who show up and deliver.
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Career growth
High performers may be eligible for promotion and pay increases within their first year.
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Full benefits package
We offer medical, dental, vision, 403(b) savings match, and generous paid time off.
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You've already shown us a lot

You cleared our initial assessments. Now it's time for a phone screen. We're already impressed by the instincts you bring to this kind of work.

  • Strong communication skills
  • A calm, steady presence
  • Genuine people skills

  • Comfort with problem solving
  • Reliability and follow through
  • Bilingual? Even better.

Who we are

WellSense Health Plan is a nonprofit health insurer serving members across Massachusetts and New Hampshire. For more than 25 years, we've worked from the same idea: healthcare should work for people, no matter their circumstances.

 

700,000+

members served across Massachusetts and New Hampshire

25+

years in business

100%

nonprofit, mission-driven

Health insurance should work for you

We know managing your health care can be hard but getting what you need from your health plan shouldn’t be a maze. That’s why we are here to help.

Learn more